Today starts off our Resident Appreciation Week! To show our gratitude for our residents we have devoted this week to providing special treats at the Leasing Office.
Donuts: Stop by the leasing office for a cup of coffee and a donut. Also, enter our raffle to win prizes.
Pizza: 12:00-2:00 pm
Sandwiches 12:00-2:00 pm
Announcing the Raffle Winners!
Friday 2/14: Valentine’s Day
We will have sweets for your sweet..xoxo
Thank you all for making International Residence such an exceptional place to live!
This notice is to advise you that we are still conducting parking lot repairs in our community from today, January 30 through Monday, February 3.
We ask that if you see broken concrete near your parking space, please relocate your vehicle during the hours of 8:30 am and 7:00 pm so that your vehicle will not be blocked in. Once the concrete is poured, you will not be able to move your car until it has dried.
We will work closely with all our residents and vendors to make sure all is communicated accordingly and all improvements are completed promptly.
Your cooperation is much appreciated. If you have any questions regarding this matter, please call us at (512) 249-4000, or stop by the leasing office Monday – Friday between 8:30 am and 5:30 pm.
We wanted take a moment to advise you that we will be conducting parking lot repairs in our community today, January 23 through Wednesday, January 29. We ask that if you see the workers, please relocate your vehicle during the hours of 8:30 am to 7:00 pm and be cautious when driving through the community.
We will work closely with all our residents and vendors to make sure all is communicated accordingly and all improvements are done.
Your cooperation is much appreciated. If you have any questions regarding this matter, please call us at (512) 249-4000 or stop by the leasing office between 8:30 am and 5:30 pm. Monday – Friday.
On Wednesday, November 20th from 5:30 pm – 7:00 pm, come join us in celebrating the holiday and giving back to those who are less fortunate!
We will be hosting a canned food drive to give to the Capital City Food Bank and providing one dinner plate in exchange for two canned foods or two boxed foods.
We hope to see you there!
The National Weather Service has posted Freeze Warnings beginning at 11:00 pm tonight through 10:00 am tomorrow morning.
Because of severe freezing weather, water pipes in our apartment community may freeze and burst if all of us do not take immediate action. Please run both hot and cold water at a pencil-lead size stream on the following faucets in your apartment home: kitchen sink, bathroom lavatories, bath tubs, showers, wet bar sinks. Don’t forget to make sure drains are open and draining.
The damage from frozen pipes can be substantial. If the pipes in your apartment freeze and burst, water may damage your clothes, furniture, stereos, TV and other property such as the carpet, walls and ceilings.
Contact the office immediately with any emergency requests concerning burst pipes.
Try to stay warm!
Here are a few fun events we have planned for the month of November!
Winter Coat Exchange
Bring in a coat to exchange it for one that fits. Adults and children sizes. Drop off and pick up will be at the leasing office.
Canned Food Drive
We will be collecting boxed and canned food for the less fortunate this holiday season. Please bring donations to the leasing office where they will be collected.
Thanksgiving Dinner on Wednesday, November 20
We will be providing turkey plates in exchange for 2 cans or 2 boxed foods for donations. 2 cans per plate, tickets will be provided at the office.
Thank you in advance for your continued support. Have a safe and wonderful holiday season!
Maybe you have a neighbor who smokes and improperly discards of their cigarette butts or maybe you are the cigarette smoker who is littering in breezeways and stairways…
Well, did you know:
- Cigarettes are the number one source of litter in the world, with an estimated several trillion littered annually.
- Cigarette butts are not biodegradable, they are made of plastic fibers.
- Littered cigarette filters contain toxic chemicals which are released into the environment.
- Cigarette litter causes numerous fires every year, many of which are fatal.
Thank you for reading this message and for helping us address this very important issue! Please feel free to e-mail this message to anyone else who you feel will benefit from the information.
If you would like more information regarding cigarette litter, please visit www.cigarettelitter.org
Thank you for helping to keep stairways, breezeways, and our community clean.
We recently completed a resident satisfaction survey program with SatisFacts Research, a national resident satisfaction research company that supports the apartment industry; they survey hundreds of thousands of apartment residents nationwide each year. We want to thank each of you who completed the survey for sharing your input. This input is critical to us because our goal is to do everything possible to make sure that you are satisfied as a resident at our community. We take your feedback very seriously and want to share the outcome of the results.
Customer service is a daily journey and we embrace the need for continued improvement. There were some areas that the survey results indicated we needed to focus more attention on. We really appreciate your candor. Only by knowing where we are not meeting your expectations can we attempt to address the issues involved. Again, thank you for helping to bring these issues to light. The following are those areas that we will be focusing attention on:
1. Maintenance – How quickly your apartment home maintenance requests are handled.
Our team will be working diligently to meet the goal that we complete your maintenance request within a 24-72 hour time frame.
2. Maintenance – Request completed right the first time that your request is submitted.
Our team has reviewed the importance of completing your request right the first time in order to prevent any inconveniences to our residents.
3. Office Staff – Availability
Beginning September 2, 2013 our office will be open until 6:00 pm.
4. Office Staff – Promptness of response to call/emails
With our best effort our office team will try to return all phone calls/emails within 2 hours.
5. Entire Staff – Building walks preformed 3 times a week will be completed.
Property walks will be completed three times a week randomly for each building. These walks will allow is to ensure that trash is not being left outside of apartment homes for any amount of time, pet waste is being picked up and appearance and the condition of the community is meeting your expectations.
Lastly, if not done already, we will be contacting those of you who completed the survey and shared feedback on personal items that needed attention. If you provided such feedback but chose to complete the survey anonymously, please contact us directly if you wish for us to follow up on any issues.
In closing, thank you again for taking the time to share your thoughts. We will work very hard to make sure we are exceeding your expectations.
Don’t miss out on our Dive-in Movie this Wednesday, July 24 at 8:00 pm!
Come enjoy a magical and whimsical evening watching Oz the Great & Powerful by our community pool.
Dive in, cool off, watch a movie and have fun with your fellow residents and staff!
We look forward to seeing you there!
Come join us for our Waffle Breakfast with Dad this Saturday, June 15 from 9:30 am-12:00 pm in the leasing office!
It’s a way for International Residence in Austin, TX to say thank you to all the hardworking fathers out there!
If you have any questions please feel free to stop by our office or give us a call.
Don’t miss out on this special pre-Father’s Day Breakfast!